FAQ

Yes. We sell only original products from manufacturers and authorized brands.
All items are genuine plastic model kits and aftermarket accessories for scale modeling.

Many of the brands we work with are based in Ukraine, where the products are
designed and manufactured. Some items are produced or completed after an order
is placed to ensure quality and availability.

You can contact us in several ways.
You may use the live chat on our website, send us an email, or submit a message
through the Contact Us form.

You can also use the “Ask a question” option on any product page.
We typically respond within 24 hours.

Orders are shipped from Ukraine (Europe) using international tracked shipping services.

Yes, we ship worldwide to most destinations. Shipping availability may vary depending on local postal restrictions.

Orders are typically processed within 1–5 business days before dispatch.
Some products may require additional processing time.

Delivery time depends on destination and shipping method. Tracking information is provided once the order has been dispatched.

Free international shipping is available for orders over $150 to eligible destinations.
The discount is applied automatically at checkout when available.

Yes. International shipping from Ukraine operates normally.
Orders are dispatched regularly and typically leave the country within
1–2 business days after shipment.

All packages are sent using tracked international postal services and
handled through standard international logistics routes.

For most US orders, customs charges are handled during shipment.
No additional payment is usually required upon delivery.

Customs regulations vary by country. Any applicable import duties or local taxes are the responsibility of the buyer.

We accept PayPal and major credit and debit cards.
All payments are processed securely, and we do not store sensitive payment information.

Yes. All shipments include tracking information, which is provided after dispatch.

Once an order has been shipped, changes may no longer be possible.

Please refer to our Returns Policy for detailed information regarding return conditions and eligibility.

If your shipment appears to be delayed, please contact us.
We will check the shipping status and, if necessary, contact the postal service
to request additional information and help move the shipment forward.

Yes. Some of our products are also available through our official eBay store for customers who prefer buying on eBay.

• 👉 Visit our eBay store

You can view customer feedback and seller ratings on our eBay profile, where we have an established sales history.

• 👉 View eBay feedback